Shipping Policy
We are pleased to offer worldwide shipping from Singapore. All orders are carefully packed and shipped within 1-3 business days after payment is received. Delivery times may vary depending on destination and courier service.
Local Shipping (Singapore)
- Free Standard Shipping for all orders via Ninja Van Delivery.
- Estimated delivery: 2 - 5 business days after dispatch.
- You will receive a tracking number once your order has been shipped.
International Shipping
We offer FedEx International Priority Express (5 - 15 business days) for all international orders. Shipping is free when your order meets the minimum spend for your country. Otherwise, flat rates apply.
|
Country/Region |
FedEx Intl. Priority Express |
Free Shipping |
|---|---|---|
|
Malaysia |
S$20 |
Free above S$250 |
|
Australia |
S$35 |
Free above S$350 |
|
Brunei |
S$35 |
Free above S$350 |
|
Canada |
S$45 |
Free above S$500 |
|
China |
S$35 |
Free above S$350 |
|
Hong Kong |
S$25 |
Free above S$300 |
|
Indonesia |
S$25 |
Free above S$300 |
|
Japan |
S$30 |
Free above S$300 |
|
Macao |
S$25 |
Free above S$300 |
|
New Zealand |
S$35 |
Free above S$350 |
|
Philippines |
S$25 |
Free above S$300 |
|
South Korea |
S$25 |
Free above S$300 |
|
Taiwan |
S$25 |
Free above S$300 |
|
Thailand |
S$25 |
Free above S$300 |
|
United States |
S$45 |
Free above S$500 |
|
United Arab Emirates |
S$65 |
Free above S$700 |
|
Vietnam |
S$25 |
Free above S$300 |
|
Europe (Austria, Belgium, France, Germany, Italy, Spain, Switzerland, UK, Netherlands, Denmark, Sweden, Finland, Portugal, Poland, etc.) |
S$45 |
Free above S$500 |
- Shipping times are estimates and may vary due to customs clearance or courier delays.
- Customers are responsible for any customs duties, taxes, or import fees charged by their country.
- Tracking details will be provided once your order has been shipped.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Delays
We are not responsible for delays caused by courier services, customs inspections, or unforeseen events (e.g., weather disruptions).
Damaged Packages
Each piece is thoroughly inspected and securely packed before it leaves our studio. If your order arrives damaged despite our care, please email us at info@rarexcandies.com with your order number, and with a clear photo of the item’s condition. Cases are reviewed individually, and we will do our best to work towards a satisfactory outcome.